Category Archives: Stakeholder Interviews

City of Sacramento Department of Utilities

Posted on June 13, 2013 | Comments Off

Azteca Cityworks Upgrade Project

City of Sacramento LogoThe City of Sacramento Department of Utilities has awarded a contract to GeoIT Resources, Inc. to perform a system-wide upgrade of the Department’s existing Computerized Maintenance Management System (CMMS) based upon Cityworks Anywhere 4.5 (desktop based)  to  server-based Cityworks AMS 2013.

As part of the upgrade effort, the development team will be conducting a stakeholder needs assessment and workflow analysis to fully leverage the new environment and significantly streamline maintenance management workflows.  Major tasks to be performed on the eight-month project include:

  • Project Team Assessment and Risk Planning
  • Stakeholder Needs Analysis
  • Business Process Analysis
  • System Configuration and Integration Design
  • Configuration and Integration Development Testing
  • Server Installation and Pilot Study (test rollout)
  • System Wide User Training and Phased Roll-out
  • Project Closeout

As part of the upgrade effort, GeoIT will also be updating the Department’s Esri ArcGIS software environment from 9.3 to the latest release (10.1) and provide full CMMS integration with the City’s existing enterprise ArcSDE server.

GeoIT’s primary subcontractor on this project is Environmental Engineering & Contracting, Inc. that brings proven experience at configuring and customizing both Cityworks Anywhere and Cityworks AMS, as well as excellent workflow analysis skills.

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Posted in Administrator Training, Application Design, Cityworks Implementation, Communcation Plan, Data Conversion, End User Training, Implementation Plan, Needs Assessment Report, Needs Assessments, Pilot Development, Project Management, Project Scheduling, Public Works Agency, Resource Planning, Risk Assessment, Software Installation, Stakeholder Interviews, System Architecture, System Design, System Implementation, System Integration, User Training, Water Wastewater Utility, Web Application Development, Workflow Analysis, Workplan Development

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City of Williams

Posted on October 30, 2012 | Comments Off

Planning GIS Upgrade Project

williamsarchlogoGeoIT has started a project to significantly upgrade the GIS system capabilities at the City of Williams, CA.   Major tasks to be completed by GeoIT are:

  • Project Initiation and Requirements Meeting
  • Author:  User Requirements Report
  • Author:  GIS Upgrade Plan
  • Update GIS data from third-party sources (e.g. Colusia County, others)
  • Develop a new upgraded  geodatabase schema for administrative boundaries, hydrography, water distribution, sewer collection, general plan land use, zoning, and transportation
  • Migrate existing GIS data into the new upgraded design
  • Upgrade the GIS system architecture to use one centralized geodatabase and new virtualized GIS workstations
  • Update ArcGIS Desktop from 9.2 to 10.1
  • Develop and deliver new owner notification tool
  • Upgrade atlas mapping tools and create new atlas maps
  • Upgrade mapping templates and create new wall maps
  • Facilitate transition to using ArcGIS Online for web mapping
  • Develop System Maintenance Guide
  • Provide user orientation seminars and training sessions

The agreed upon project schedule is less than three months from start to finish.

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Posted in Administrator Training, Application Design, Data Conversion, Data Development, Desktop Application Development, End User Training, Geodatabase Design, Needs Assessment Report, Needs Assessments, Planning Department, Project Management, Project Scheduling, Public Works Agency, RDBMS Setup, Software Installation, Stakeholder Interviews, Strategic Plan, System Architecture, System Design, System Implementation, User Training, Water Wastewater Utility, Web Application Development

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Rancho California Water District

Posted on February 7, 2012 | Leave a comment

GIS Strategic Plan

GeoIT supported Psomas Engineering in their development of an Enterprise GIS Strategic Plan for the Rancho California Water District.   GeoIT staff participated in the on-site needs assessment workshops, contributed to the Enterprise Requirements and Strategic Vision documents,  and were the primary authors of the Implementation (project definitions) and Technology Trends / Recommendations sections.

Twenty four (24) different design, data development, application development, and operations projects were recommended over a five-year window.  Each project description included a definition of: objectives, participants, implementation methods, resources, deliverables (outcomes), and continuing operations for each project.

GeoIT’s primary area of focus was GIS and CMMS  (Hansen) integration, as well as the overall GIS infrastructure strategic design.   GeoIT staff also provided detailed input into the budget, schedule, governance, and operations sections of the document.

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Posted in Application Design, Client Type, Geocortex Implementation, Implementation Plan, Needs Assessment Report, Needs Assessments, Project Management, Resource Planning, Stakeholder Interviews, Strategic Plan, System Architecture, System Design, Water Wastewater Utility

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City of Oakland Public Works Agency

Posted on February 6, 2012 | Leave a comment

Work Management System Development

Mr. Hoefer was the project manager and system architect for the development of a 200+ user work management system for the City of Oakland, Public Works Agency utilizing Cityworks software from Azteca Systems as the foundation CMMS software.  The $1.2M, two-year project included:

  • Deployment of Cityworks Desktop and Server in a high-reliability system configuration two sets of parallel (redundant) servers
  • Setup of an equivalent virtualized development, test, and training system using VMware
  • System configuration, including: 500 employees, 68 different work groups, 280 service request templates, 300 work order templates, 340 unique tasks, and 16 department-specific map services (ArcGIS Server)
  • User training for over 200 call takers, work supervisors, and work crew leaders
  • System rollover from an aging call system and paper-based systems (log books) for work activities
  • Deployment of over 100 field-based laptops (Panasonic Toughbook C-19) connected through Sprint Wireless
  • 125-vehicle AVL deployment (Network Fleet) and ArcGIS Server integration
  • Development, testing and deployment of a public service request intake website

The City of Oakland was one of the first major users of Cityworks Server in the country.   The System has been well-received by City users, with new roles and users being added each year,  and has provided significant financial and logistic benefits to the City.

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Posted in Administrator Training, Application Design, Application Seminar, Cityworks Implementation, Client Type, Communcation Plan, Data Conversion, Data Development, Desktop Application Development, End User Training, Geodatabase Design, Hardware Installation, Implementation Plan, Mobile Application Development, Needs Assessment Report, Needs Assessments, Networking, Pilot Development, Project Management, Project Scheduling, Public Works Agency, RDBMS Setup, Resource Planning, Risk Assessment, Software Installation, Stakeholder Interviews, System Architecture, System Design, System Implementation, System Integration, User Training, Water Wastewater Utility, Web Application Development, Workflow Analysis, Workplan Development

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California Department of Transportation (Caltrans)

Posted on February 6, 2012 | Leave a comment

Information Technology Assessment

Mr. Hoefer was the lead consultant and project manager for an in-depth information technology assessment of a complex electronic database (system) being used by several divisions of Caltrans.  He directed the technical research, conducted dozens of team interviews, compiled the resulting information, and progressively presented the results to a steering committee over the course of the 10-month project.   Mr. Hoefer developed a series of enhancement recommendations that could accomplished within the available implementation funding and time window, as well as a long-term vision for an eventual replacement component architecture based upon Server Oriented Architecture (SOA) design principles.   The project was well-received by the steering committee  as the team was able to present highly complex subject material in an easily digestible fashion leading to a full consensus on the technological path forward.

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Posted in Application Design, Client Type, Communcation Plan, Geodatabase Design, Implementation Plan, Needs Assessment Report, Needs Assessments, Project Management, Project Scheduling, Stakeholder Interviews, Strategic Plan, System Architecture, System Design, Transportation Agency, Workflow Analysis, Workplan Development

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State Water Resources Control Board

Posted on February 6, 2012 | Leave a comment

Water Rights Information Management System

Mr. Hoefer was the system architect and senior manager for a project to develop a web-based mapping software component to the Water Rights Information Management System replacement project (eWRIMS).  The web-mapping application allows Water Board Division of Water Rights staff to more efficiently manage and query spatial information about water rights.

In a significant follow-on project, Mr. Hoefer managed a team that developed a set of desktop and GPS tools that support the digitization and field-based capture of place-of-use information associated with each water right.

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Posted in Administrator Training, Application Design, Application Seminar, Data Conversion, Data Development, Desktop Application Development, End User Training, Geodatabase Design, GPS Data Collection, Hardware Installation, Mobile Application Development, Needs Assessment Report, Needs Assessments, Pilot Development, Project Management, Project Scheduling, RDBMS Setup, Risk Assessment, Software Installation, Stakeholder Interviews, System Architecture, System Design, System Implementation, System Integration, User Training, Web Application Development, Workplan Development

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Anchorage Water & Wastewater Utility

Posted on February 6, 2012 | Leave a comment

Asset Management Workflow Review

Mr. Hoefer provided Anchorage Water and Wastewater Utility (AWWU) with an assessment of their geographic information system  (GIS) and Maximo (IBM, Inc.) integration workflow environment.  Mr. Hoefer performed a technical evaluation, reviewing the business processes, data models, and IT practices from the perspective of his knowledge of the GIS/IT industry as it applies to water utilities.  The assessment was to find where AWWU may have departed from mainstream practices and make recommendations as to specific steps AWWU might need to take to make adjustments and move forward with its IT development.

Mr. Hoefer first conducted a onsite review of the existing asset management workflows.  The review consisted of a series of meetings and staff interviews that engaged management and end users in discussions about the workflow and data models that would show any areas of concern.

After conducting the on site review, Mr. Hoefer provided AWWU with an Asset Management Workflow Review Report, which provided an assessment of AWWU’s workflows and GIS data model as compared to other utilities and recommended steps to remedy the issues discovered and presented technical alternatives as applicable.  The document was well-received by both the Engineering and IT departments at AWWU.

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Posted in Client Type, Needs Assessment Report, Needs Assessments, Stakeholder Interviews, System Architecture, System Design, Water Wastewater Utility, Workflow Analysis

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